Is anyone there?

Figures have been released showing just how bad the Taxman is at answering the telephone. 

For the 2008/09 year 103 million phone call attempts were made to the HMRC but only 57% of those calls were actually answered - down from 71% in the previous year.

To add insult to injury, HMRC estimate that if you are lucky enough to get to through to someone, there is an 11% chance that the advice you are given is wrong!