Tax Payer’s Charter

For those of you that are interested, or those who want to take issue with HMRC over something, we publish below the charter that the Taxman is supposedly committed to:

You are entitled to expect the Inland Revenue to be fair

By settling your tax affairs impartially
By expecting you to pay only what is due under the law
By treating everyone with equal fairness
To help you

To get your tax affairs right
To understand your rights and obligations
By providing clear leaflets and forms
By giving you information and assistance at our enquiry offices
By being courteous at all times
To provide an efficient service

By settling your tax affairs promptly and accurately
By keeping your private affairs strictly confidential
By using the information you give us only as allowed by the law
By keeping to a minimum your costs of complying with the law
By keeping our costs down
To be accountable for what we do

By setting standards for ourselves and publishing how well we live up to them
If you are not satisfied

We will tell you exactly how to complain
You can ask for your tax affairs to be looked at again
You can appeal to an independent tribunal
Your MP can refer your complaint to the Ombudsman
In return, we need you

To be honest
To give us accurate information
To pay your tax on time